Return & Refund Policy

Last Updated: July 20, 2026

This Return & Refund Policy ("Policy") applies to all purchases made through the website of IMTronics Technology ("Company", "we", "our", "us"). It should be read together with our Terms & Conditions and Privacy Policy. By placing an Order on our Website, you agree to the terms outlined below.

We want you to be fully satisfied with your purchase. If something isn't right, this Policy explains how returns, exchanges and refunds work.

1. RETURN ELIGIBILITY

1.1 Return Window

• You may request a return within (7) days from the date of delivery.
• Requests made after (7) days from delivery will not be eligible for return, exchange or refund, except where required by law.

1.2 Condition Requirements

To be eligible for a return, the product must be:

• Unopened, unused and uninstalled
• In its original packaging, including all boxes, protective wrapping and inserts
• Accompanied by all original accessories, manuals, warranty cards and certificates
• Free of any signs of use, calibration, wiring, installation or modification

Products that do not meet these conditions may be rejected for return or may be subject to a deduction for restocking/refurbishment, at our discretion.

1.3 Non-Returnable Items

The following categories are not eligible for return, unless the item is defective or was delivered in error (see Section 4):

• Consumables once opened or used (e.g., solder paste, flux, stencils and similar single-use items)
• Customized, made-to-order or specially configured machines/equipment
• Products explicitly marked as "Non-Returnable" on the product page at the time of purchase
• Products purchased under a separate negotiated commercial agreement (bulk/B2B contracts), unless otherwise stated in that agreement

2. HOW TO INITIATE A RETURN

Step 1 – Contact Us Email sales@IMTronics .in within () days of delivery with:

• Your Order ID / Invoice number
• Product name and quantity
• Reason for return
• Photos of the product and packaging (recommended, to speed up approval)

Step 2 – Review & Approval

• Our team will review your request within 2–3 business days and confirm whether the return is approved, along with return instructions.
• If approved, we will share a Return Authorization along with pickup/shipping instructions.

Step 3 – Return Shipment

Return Reason	Who Arranges Pickup	Who Bears Return Shipping Cost
Defective, damaged or wrong item delivered	We arrange free pickup	Free — borne by IMTronics Technology
Change of mind / no longer needed (eligible items only)	Customer ships the item back	Borne by the customer

• Products must be securely packed to prevent damage in transit. We recommend using the original packaging.
• Please retain proof of shipment/tracking details until the return is completed.

Step 4 – Inspection

• Once we receive the returned product, our team will inspect it against the eligibility conditions in Section 1 within (....) business days.
• You will be notified via email of the outcome — approved (refund/exchange processed) or rejected (with reason and option to have the item shipped back to you at your cost).

3. EXCHANGES

• If eligible, you may choose an exchange for the same product (e.g., different size/variant, where applicable) or a refund, at your preference.
• Exchanges are subject to stock availability. If the requested replacement is unavailable, we will process a refund instead.
• Any price difference between the original product and the exchanged product will be charged or refunded accordingly.

4. DAMAGED, DEFECTIVE or INCORRECT ITEMS

If you receive a product that is damaged, defective or different from what you ordered:

• Report the issue within 48 hours of delivery by emailing sales@IMTronics .in with your Order ID, a description of the issue and clear photos/videos of the product and packaging.
• Claims reported after 48 hours may still be reviewed but are subject to additional verification and are not guaranteed approval, unless the issue falls under standard warranty (see our Terms & Conditions, Section 9).
• Once verified, we will arrange a free pickup and you may choose a free replacement or a full refund, including any shipping charges paid.

5. REFUNDS

5.1 Refund Method

• Refunds are issued to the original payment method used at checkout (card, UPI, net banking) or to the original bank account for orders paid via bank transfer.
• We do not offer cash refunds.

5.2 Refund Timeline

• Once a return is approved and the product passes inspection, refunds are initiated within [Insert number, e.g., 3–5] business days.
• Depending on your bank or payment provider, it may take an additional 5–7 business days for the refunded amount to reflect in your account.

5.3 What Gets Refunded

• Product price – fully refunded for approved returns.
• Original shipping charges – refunded only if the return is due to our error (defective, damaged or incorrect item). Not refunded for change-of-mind returns.
• Return shipping charges – refunded only for defective/damaged/incorrect item returns (see Section 2, Step 3 table).

6. ORDER CANCELLATIONS

• Orders can be cancelled free of charge before dispatch. Contact sales@IMTronics .in with your Order ID as soon as possible.
• Once an order has been shipped, it cannot be cancelled — you will need to follow the standard return process after delivery instead.
• If a cancellation is requested after payment but before dispatch, a full refund will be processed within the timelines in Section 5.2.
• We reserve the right to cancel Orders due to stock unavailability, pricing errors or suspected fraud; in such cases, a full refund will be issued automatically.

7. WARRANTY-RELATED RETURNS

• Returns related to product defects covered under warranty are handled as per our Terms & Conditions, Section 9 (Warranty) and may result in repair or replacement rather than a refund, depending on the nature of the defect.
• Warranty claims follow a separate process from standard returns — see Section 9 of our Terms & Conditions or contact us for guidance on which process applies to your situation.

8. BUSINESS / BULK ORDERS

• Returns for bulk or B2B Orders placed under a separate quotation, proforma invoice or commercial agreement are governed by the terms specified in that agreement, which take precedence over this Policy.
• Where no specific terms are agreed, the standard Policy above will apply.

9. NEED HELP?

For any questions about your return, refund or exchange, reach out to us:

Email: sales@IMTronics .in Phone: 0120-4268884 Address: Noida, Uttar Pradesh, India

We aim to respond to all return and refund queries within 1–2 business days.

This Return & Refund Policy is provided for general informational purposes and should be reviewed by a qualified legal professional to ensure full compliance with applicable laws before publication.