Privacy Policy

Last Updated: July 20, 2026

This Privacy Policy ("Policy") describes how IMTronics Technology ("Company", "we", "our", "us") collects, uses, processes, stores, shares and protects personal data of visitors, customers and users ("you", "your") who access our website, mobile-optimised site and any related subdomains, along with our online store where you may browse, purchase and receive electronics manufacturing support products such as SMT machines, tools and consumables (collectively, the "Website" or "Platform").

IMTronics Technology is based in Noida, Uttar Pradesh, India and is a trusted provider of electronics manufacturing support solutions, supplying SMT machines, tools and consumables to improve PCB assembly efficiency, precision and production quality.

We are committed to protecting your privacy and complying with applicable data protection laws, including:

Digital Personal Data Protection Act, 2023 (DPDP Act) – India
Information Technology Act, 2000 and SPDI Rules, 2011 – India
Consumer Protection (E-Commerce) Rules, 2020 – India
General Data Protection Regulation (GDPR) – for visitors from the European Economic Area, where applicable
Payment Card Industry Data Security Standard (PCI-DSS) – for payment transactions
Google and major browser privacy requirements

By accessing or using this Website, placing an order, creating an account or otherwise interacting with us, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Website.

1. DEFINITIONS

Personal Data – Any information that identifies or can identify an individual, directly or indirectly.
Sensitive Personal Data – Includes financial information, payment details, passwords and any data classified as sensitive under applicable law.
Processing – Any operation performed on personal data, including collection, recording, storage, use, transfer, disclosure or deletion.
Data Principal / User / Visitor – Any individual who accesses, browses, registers on or transacts through the Website.
Data Fiduciary – IMTronics Technology, as the entity determining the purpose and means of processing personal data.
Cookies – Small data files stored on your device to enable website functionality and improve user experience.
Order Data – Information generated when you place, modify, track, cancel or return an order.

2. SCOPE OF THIS POLICY

This Policy applies to:

Website and online store visitors
Registered account holders/customers
Guest checkout customers
Business enquiries and B2B leads
Newsletter and marketing subscribers
Vendors, dealers, and channel partners interacting through the platform

This Policy applies only to our Website/Platform and does not extend to third-party websites, applications, or payment gateways linked from it, which maintain their own privacy policies.

3. CATEGORIES OF DATA WE COLLECT

3.1 Information You Provide Voluntarily

Identity Data

Full name
Company name
Job title/designation
Date of birth (where required for age verification)

Contact Data

Email address
Phone number
Billing address
Shipping/delivery address
GST/business registration number (for B2B customers)

Account Data

Username and password (encrypted)
Account preferences and settings
Saved addresses and wishlist items
Order history

Transaction & Order Data

Products purchased, quantities and order value
Order confirmation, invoice and delivery details
Return, refund, cancellation and warranty claim details
Payment method selected (card, UPI, net banking, wallet, COD)

Payment Data

We do not directly store full card numbers, CVV or banking credentials.
Payment transactions are processed through PCI-DSS compliant, RBI-authorised third-party payment gateways.
We may receive limited transaction metadata such as payment status, transaction ID and last four digits of a card for order verification and refund purposes.

Communication Data

Enquiry messages and quote requests
Customer support chats, calls and emails
Feedback, reviews and survey responses

You may choose not to provide certain personal data; however, this may limit your ability to browse products, place orders or receive customer support.

3.2 Automatically Collected Data

When you visit or use our Website, we automatically collect:

IP address
Browser type and version
Device type, model and operating system
Pages visited, click patterns and navigation path
Time spent on pages and session duration
Referring URL and exit pages
Approximate geographic location (derived from IP address)
Cart abandonment data

3.3 Data from Cookies and Tracking Tools

We use cookies and similar technologies, including:

Google Analytics and similar analytics tools
Browser local storage
Log files and web beacons
Retargeting/remarketing pixels (e.g., Meta Pixel, Google Ads)

These tools help us understand usage patterns, personalize your shopping experience and measure marketing effectiveness. See Section 6 for details and how to manage cookies.

3.4 Data from Third Parties

We may receive data about you from:

Payment gateway providers (transaction confirmation status)
Logistics and courier partners (delivery status updates)
Business partners, dealers or referral sources (for B2B enquiries)
Publicly available business directories (for verifying B2B customers)

4. PURPOSES OF PROCESSING

We process personal data for the following lawful purposes:

4.1 Website & Account Operation

Creating and managing your account
Maintaining website functionality and performance
Authenticating users and preventing unauthorized access
Detecting fraud, spam and cyber threats
Preventing misuse of services

4.2 Order Processing & Fulfilment

Processing and confirming orders
Facilitating secure payment transactions
Coordinating shipping, delivery and logistics
Managing returns, refunds, replacements and warranty claims
Sending order confirmations, invoices and shipping updates

4.3 Customer Communication & Support

Responding to enquiries and quote requests
Providing pre-sales and post-sales customer support
Sending service-related notifications (order status, policy updates)

4.4 Business Operations

Internal record keeping and accounting
Business analytics, reporting and forecasting
Improving products, services and website features
Conducting market research and customer satisfaction surveys

4.5 Marketing Communications

With your consent, we may send:

Company updates and newsletters
New product launches and solutions
Promotional offers, discounts and festive sale notifications
Personalized product recommendations based on browsing/purchase history

You may opt out of marketing communications at any time (see Section 11).

4.6 Legal & Regulatory Compliance

We may process data to:

Comply with tax, accounting and legal obligations
Respond to lawful requests from courts, regulators or law enforcement
Enforce our Terms & Conditions
Protect our legal rights, property and safety and that of our users

5. LEGAL BASIS FOR PROCESSING

5.1 Under the DPDP Act, 2023 (India)

We process personal data based on:

Your explicit consent, given through clear affirmative action
Legitimate uses, such as fulfilling a contract you have entered into (e.g., processing your order)
Compliance with a legal obligation

5.2 Under GDPR (EEA Visitors)

Where GDPR applies, we rely on:

Consent
Performance of a contract
Legitimate interest
Legal obligation

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. COOKIES POLICY

Our Website uses cookies compatible with major browsers such as Chrome, Safari, Firefox and Edge.

6.1 Types of Cookies Used

Essential Cookies – Required for site security, login sessions and cart functionality. Cannot be disabled.
Performance & Analytics Cookies – Used to analyze traffic, page performance and user behaviour.
Functional Cookies – Remember preferences such as language, currency and saved carts.
Advertising/Remarketing Cookies – Enable personalized ads and measure ad performance across platforms.

6.2 Managing Cookies

On your first visit, you will be shown a cookie consent banner allowing you to accept, reject or customize non-essential cookies.
You can manage or delete cookies anytime through your browser settings.
Disabling essential cookies may affect core website functionality, including your ability to complete a purchase.

7. DATA SHARING & THIRD PARTIES

We may share your personal data with the following categories of trusted third parties, strictly for the purposes described in this Policy:

Payment Gateway Providers – To process secure online payments
Logistics & Courier Partners – To deliver your orders and provide tracking updates
Website Hosting & Cloud Service Providers – To securely store and manage data
Analytics Providers – To understand and improve website performance
Email/SMS Communication Platforms – To send order updates and marketing communications
IT & Cybersecurity Vendors – To protect the Website against threats
Accounting/Invoicing Software Providers – For billing and tax compliance
Legal & Regulatory Authorities – Where required by law

We do not sell your personal data to third parties. Data may be disclosed if legally required or in connection with a merger, acquisition or sale of business assets, subject to confidentiality safeguards.

8. INTERNATIONAL DATA TRANSFERS

Personal data may be processed on servers located in India or other jurisdictions where our service providers (such as cloud hosting or analytics providers) operate. Where data is transferred outside India, we ensure appropriate safeguards are in place, such as contractual protections, in accordance with the DPDP Act, 2023 and, where applicable, GDPR standard contractual clauses.

9. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including:

Providing ongoing services and order support
Meeting statutory retention requirements under tax, accounting and consumer protection laws
Resolving disputes, warranty claims or fraud investigations
Business and security record-keeping purposes

Once the applicable retention period expires, data is securely deleted or anonymised, unless a longer retention period is required by law.

10. DATA SECURITY MEASURES

We implement industry-standard security controls, including:

SSL/TLS encryption for data in transit
Firewall protection and intrusion detection
Secure, access-controlled hosting infrastructure
PCI-DSS compliant payment processing (we do not store full card details)
Role-based access control policies for internal staff
Regular security monitoring, audits and software updates
Encrypted password storage
Secure payment processing through PCI-DSS compliant payment gateways.

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee absolute security.

11. YOUR PRIVACY RIGHTS

Subject to applicable law, you have the right to:

Access – Request a copy of the personal data we hold about you
Correction – Request correction of inaccurate or incomplete data
Erasure – Request deletion of your personal data, subject to legal retention requirements
Restriction/Objection – Restrict or object to certain processing activities
Withdraw Consent – Withdraw previously given consent at any time
Data Portability – Request your data in a structured, commonly used format
Grievance Redressal – Raise a complaint regarding data handling (see Section 16)
Opt-Out of Marketing – Unsubscribe from promotional emails/SMS using the "unsubscribe" link or by emailing us directly

We will respond to verified requests within the timelines prescribed under applicable law.

12. ACCOUNT SECURITY & USER RESPONSIBILITIES

You are responsible for maintaining the confidentiality of your account login credentials.
Notify us immediately if you suspect unauthorized access to your account.
Ensure the personal and payment information you provide is accurate and up to date.

13. CHILDREN'S PRIVACY

In accordance with the DPDP Act, 2023, our Website is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children without verifiable parental/guardian consent.
If we become aware that we have inadvertently collected personal data from a child without appropriate consent, we will take steps to delete such data promptly.
Parents/guardians who believe their child has provided personal data to us may contact us using the details in Section 16.

14. THIRD-PARTY LINKS & PAYMENT GATEWAYS

Our Website may contain links to third-party websites, payment gateways or services not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their respective privacy policies before providing any personal data.

15. POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or business operations. Material changes will be notified via the Website and/or email where appropriate. The "Last Updated" date at the top of this Policy indicates the most recent revision.

16. GENERAL ENQUIRY AND CONTACT DETAILS

General/Sales Enquiries: Email: sales@IMTronics .in Phone: 0120-4268884 Address: Noida, Uttar Pradesh, India

We will acknowledge and respond to all grievances in accordance with applicable law and within the prescribed statutory timelines.

17. RETURNS, REFUNDS & CANCELLATION-RELATED DATA

For any order returns, refunds or cancellations, we process relevant order and payment data solely to:

Verify the original transaction
Process refunds to the original payment method
Coordinate reverse logistics/pickup with courier partners
Maintain records for accounting and dispute resolution

Please refer to our separate Returns & Refund Policy for detailed timelines and conditions.

18. WEBSITE DESIGNING & DIGITAL MANAGEMENT

This website has been conceptualised, designed, developed and is digitally managed by Lead Sure Media Private Limited.

Their role includes branding support, content structuring, website design and development, SEO implementation and ongoing digital marketing and technical maintenance.

While every effort is made to maintain high standards of website functionality, performance and user experience, all product information, business details, pricing, policies and content updates are provided, reviewed and approved by the website owner, IMTronics Technology.

Lead Sure Media Private Limited acts solely as a digital service provider and technical partner and does not independently verify, control or assume responsibility for the accuracy, legality, completeness or reliability of any content displayed on this website.

For queries related to website development or digital services, contact: Email: info@leadssure.com

This Privacy Policy is provided for general informational purposes and should be reviewed by a qualified legal professional to ensure full compliance with applicable laws before publication.